If you have a billing issue or payment concern, please contact our support team first before initiating a chargeback or payment dispute with your bank or payment provider.
Most issues can be resolved quickly through support.
Contact support first
If you believe there is an error with your purchase, you agree to first contact CoinProp support and make a good-faith effort to resolve the issue before filing a chargeback or dispute.
You can reach support through:
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Email: [email protected]
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Live chat: available on the CoinProp website and platform dashboard
Our team will review the situation and help resolve the issue whenever possible.
Why contacting support first matters
Opening a chargeback with your bank or payment provider can result in:
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Immediate suspension or termination of platform access
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Restriction from purchasing future evaluations
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Submission of transaction records and platform logs to contest the dispute with the payment processor
These actions may occur if a dispute is determined to be fraudulent, abusive, or inconsistent with the platform terms.
Legitimate chargeback situations
Chargebacks should only be used in situations such as:
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A verified unauthorized transaction due to stolen payment credentials
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Non-delivery of the purchased service after attempting to resolve the issue directly with support
Initiating a chargeback without legitimate cause after receiving access to the purchased service may be considered a breach of the Terms of Use.
Important reminder
Evaluation purchases provide access to software-based simulated evaluation services delivered electronically. Access is typically provided immediately after payment confirmation.
Because of this, billing issues are usually best resolved directly with support rather than through a payment dispute.
