If you believe you are eligible for a refund, you must submit a request through our support team for review.
Refunds are not processed automatically and are subject to verification of eligibility under the CoinProp Terms of Use.
Step 1 — Contact support
Submit your refund request through one of the following channels:
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Email: [email protected]
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Live chat available on the CoinProp website or inside the platform dashboard
All refund requests must be submitted through official support channels.
Step 2 — Provide your purchase details
To help us review your request quickly, include:
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The email address used for your purchase
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Your order or transaction ID (if available)
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The date of purchase
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A short description of your request
Step 3 — Eligibility review
Once your request is received, our team will review your account and platform activity to verify whether the refund eligibility conditions are satisfied.
This review may include checking:
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The purchase date
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Whether any simulated trading activity occurred
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Platform access logs
Important notes
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Refund eligibility must satisfy the conditions described in the Refund Policy and Terms of Use.
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Requests that do not meet the eligibility requirements may be declined.
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Requests involving abuse, fraud, or misuse of the platform may also be denied.
If your refund request is approved, the refund will be processed through the original payment method used for the purchase whenever possible.
